Terms of Service

Terms and conditions for using our website and services.

Last Updated: June 2026

Welcome to Jakarta Stemcell Centre ("JSCC", "we", "our", or "us"). By accessing and using our website, patient portal, appointment system, and related services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please discontinue use of our services.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to comply with these Terms of Service and all applicable laws and regulations.

2. Medical Information Disclaimer

The information provided on this website is intended for general informational and educational purposes only. It does not constitute medical advice, diagnosis, treatment recommendations, or a substitute for consultation with qualified healthcare professionals.

Users should seek professional medical advice before making any healthcare decisions.

3. Eligibility

You must be at least 18 years of age or have the consent of a parent or legal guardian to use our services. By using our services, you represent that you meet these requirements.

4. Appointment and Consultation Services

JSCC may provide online appointment scheduling, consultation requests, and patient portal services.

By submitting an appointment request:

  • You agree to provide accurate and complete information.
  • Appointment availability is subject to confirmation by JSCC.
  • Submission of a request does not guarantee a consultation or treatment.
  • JSCC reserves the right to reschedule, modify, or cancel appointments when necessary.

5. Treatment Eligibility

Any information submitted through our website does not guarantee eligibility for stem cell therapy or any other medical treatment.

Treatment recommendations and eligibility will be determined solely by licensed healthcare professionals following medical evaluation and applicable regulations.

6. Patient Responsibilities

Users agree to:

  • Provide truthful and accurate information.
  • Maintain the confidentiality of account credentials.
  • Use the website and patient portal responsibly.
  • Comply with all instructions provided by healthcare professionals.

Users are responsible for any activities conducted under their accounts.

7. Payments and Billing

Where applicable, payments for consultations, treatments, or related services may be processed through approved payment channels.

All fees are subject to change without prior notice unless otherwise stated in a written agreement.

Refund requests will be handled in accordance with JSCC's refund and cancellation policies.

8. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Graphics
  • Images
  • Logos
  • Videos
  • Software
  • Website design

is owned by or licensed to JSCC and is protected by applicable intellectual property laws.

Users may not reproduce, distribute, modify, or exploit any content without prior written permission.

9. Prohibited Activities

Users agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to systems or data.
  • Distribute malware or harmful code.
  • Interfere with website functionality.
  • Misrepresent personal or medical information.

10. Third-Party Services

Our website may contain links to third-party websites, payment providers, or external services.

JSCC is not responsible for the content, policies, security, or practices of third-party services.

11. Limitation of Liability

To the maximum extent permitted by law, JSCC shall not be liable for:

  • Indirect or consequential damages.
  • Loss of data.
  • Loss of profits.
  • Service interruptions.
  • Reliance on information provided on the website.

Medical outcomes may vary between individuals and cannot be guaranteed.

12. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and processing of information as described in the Privacy Policy.

13. Changes to Terms

JSCC reserves the right to modify these Terms of Service at any time. Updated versions will be posted on this website and become effective upon publication.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws and regulations of the Republic of Indonesia.

15. Contact Information

Jakarta Stemcell Centre

For questions regarding these Terms of Service, please contact us through the contact information available on our website.